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My MFC Contract

Digitally accept your unique My MFC Contact vehicle finance agreement.

To sign, you will need to log in with your identity number and the MFC Reference number sent to your cellphone.

Sign now

Self-service

Enjoy free, secure online account management with Nedbank Online Banking and the Money app. Register for your Nedbank ID and then download the Money app or log in to Online Banking to get started.

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My account in my hands

For 24/7 access to your MFC account, register for our secure, self-service platform.

Keep your personal and account details up to date
Get your account balance or settlement amount instantly by email or SMS
Access your finance-related tax documents or cross-border letter whenever you need

Already have an MFC account?

Follow this easy guide to link your account for 24/7 access.

Step 1: Register for a Nedbank ID

Your Nedbank ID is a secure single sign-on that grants you access to a range of digital banking services, including the MFC self-service platform.

It takes just minutes to apply for a Nedbank ID online or on the Money app.

Step 2: Link your account

If your MFC account is not immediately available on your dashboard, you can follow the guide below to complete your setup.

You can also link your account and access all your account management features using Online Banking.

To link your account from the Money app

Log on to the app using your Nedbank ID, app PIN or biometrics.
Select More at the bottom of your screen
Select Settings then go to Account settings and choose to Link accounts.
Select your MFC account under the linkable accounts that will appear

Get the Money app

Paying your account

There are several convenient ways to make payments to your MFC account.

Find a cash deposit ATM at your nearest Nedbank branch
Select Cardless transaction
Enter MFC account number 1957408367
Enter your cellphone number
Enter your unique 11-digit MFC finance account number e.g. 12345670001
Follow the prompts to complete the payment

Log in to your digital banking platform:
- Absa clients:
  - Select Pay a bill
  - Search for MFC
  - Select MFC, a division of Nedbank Ltd from the payment options
- FNB clients:
  - Select Public recipient
  - Search for Nedbank then Nedbank-approved beneficiaries
  - Select MFC, a division of Nedbank Ltd from the payment options
- Capitec clients:
  - Select Pay bills
  - Search for Nedbank then Nedbank-approved beneficiaries
  - Select MFC, a division of Nedbank Ltd from the payment options
- Standard Bank clients:
  - Select Pay beneficiary.
  - Search for MFC
  - Select MFC, a division of Nedbank Ltd from the payment options
- Discovery Bank clients:
  - Select Public beneficiary
  - Search for Nedbank and then Nedbank-approved beneficiaries
  - Select Nedbank MFC from the payment options
Enter your 11-digit MFC finance account number e.g. 12345670001
Follow the prompts to complete the payment

You can make payments from the following retailers

Flash Traders
Pep
Pick n Pay
Top it Up
Massmart
Shoprite Checkers
Spar
Ackermans

Use the MFC identification number 11771 followed by your 11-digit MFC finance account number 12345670001 with no space in-between e.g. 1177112345670001.

Visit https://payat.io
Enter the MFC identification number 11771 followed by your 11-digit MFC finance account number 12345670001 with no space in between, e.g. 1177112345670001
Choose your preferred payment method and follow the prompts to make payment

Understanding your fees

All MFC asset and vehicle finance agreements include the following fees, in line with the National Credit Act, 34 of 2005:

A R69.30 monthly administration fee
A R1 ,212.75 once-off initiation fee

The monthly administration fee will be included with your monthly loan repayment. The initiation fee can be financed as part of your total loan amount or paid separately.

Request a balance or settlement

Stay informed with My Account in my hands™ . The SMS and email functionality My Account in my hands™ allows existing clients to request a settlement amount or total outstanding balance to end the contract by sending an SMS or email.

Just follow these easy steps and have your settlement figure or balance sent directly to you without contacting the call centre.

Send an email to selfservice@mfc.co.za and type the following in the subject line of the email: B followed by a space then your ID number e.g. B 00000000000001.

Important: You must capture the B and leave a space, followed by your ID number in the subject line of the email and not in the body of the mail
Body of the email should be left blank
My Account in my hands will verify the ID number, ensure the email address you are emailing from matches the information on record, and send your outstanding balance, your monthly payment and next payment due date to the email address available on the system

SMS B followed by a space then your ID number to 31795 e.g. SMS B 8888820001777 to 31795.

My Account in my hands™ will verify your ID number ensure your cellphone number matches the information on record and SMS your outstanding balance, your monthly payment and next payment due date to your phone
SMSs sent to 31795 will be charged at R1.50 per SMS

Send an email to selfservice@mfc.co.za and type the following in the subject line of the email: S followed by a space then your ID number e.g. S 0000000000001.

Important: You must capture the S and leave a space, followed by your ID number in the subject line of the email and not in the body of the mail
Body of email should be left blank
My Account in my hands™ will verify the ID number, ensure the email address you are emailing from matches the information on record, and send the settlement letter to the email address available on the system

SMS S followed by a space then your ID number to 31795 e.g. SMS S 8888820001777 to 31795

My Account in my hands™ will verify your ID number, ensure your cellphone number matches the information on record, and SMS the settlement figure to your phone
SMSs sent to 31795 will be charged at R1.50 per SMS

Troubleshooting

There are certain instances where the system will not send the settlement amount or outstanding balance to you but advise you to contact the MFC Service Centre or await a response from our service centre.

You will receive the following message:

'MFC, a division of Nedbank. Thank you for your request. You will receive a response from our service centre. Visit mfc.nedbank.co.za  for more information.'

You will receive the following message:

'MFC, a division of Nedbank. Thank you for your request. You will receive a response from our service centre. Visit  mfc.nedbank.co.za for more information.'

You will receive the following message:

'MFC, a division of Nedbank. Thank you for your request. We don't have an active finance account for the ID number. Contact the MFC Service Centre: 0860 879 900.'

You can do the following:

Call the MFC Service Centre: 0860 879 900 or visit our online Help Centre to get help.

You will receive the following message:

'MFC a division of Nedbank. Thank you for your request. The cell number doesn't match the number on our record. Contact the MFC Service Centre: 0860 879 900.'

You can do the following:

Call the MFC Service Centre: 0860 879 900 or visit our online Help Centre to get help.

You will receive the following message:

'MFC, a division of Nedbank. Thank you for your request. The email address doesn't match the address on our record. Contact the MFC Service Centre: 0860 879 900. '

You can do the following:

Call the MFC Service Centre: 0860 879 900 or visit our online Help Centre to get help.

You will receive the following message:

'MFC, a division of Nedbank. Thank you for your request. We don't have your email address on our records. Contact the MFC Service Centre: 0860 879 900.'

You can do the following:

Call the MFC Service Centre: 0860 879 900 or visit our online Help Centre to get help.

Payment problems?

Here's what you can do.

We understand that unplanned events can impact your budget. If the unexpected has happened and you're experiencing financial challenges, the following options are available to you.

If a single, unforeseen expense has come your way and you can't make just a single instalment, here’s what you can do.

Pay back arrears in a lump sum

Pay back the amount you owe all in one go. If this is possible, it's your best option.

Benefits
- Improved credit record
- Minimal arrears interest
What to do

Find out what you owe by checking your latest statement. You can also request your outstanding balance by SMS or email.
Pay the outstanding amount into your MFC account using your vehicle or asset loan account number as the beneficiary reference.

Possible drawbacks
- This option is only possible if you have the funds to make a lump sum repayment.

Pay back arrears over 3 months

Pay back the amount you owe over 3 months. If this option is available to you, it's a great choice.

Benefits
- An improved credit record
- Minimal arrears interest
What to do

Find out what you owe by checking your latest statement. You can also request your outstanding balance by SMS or email.
Call us on 0801 114 949 and ask that your arrears payment be split over 3 months.
Pay the outstanding amount into your MFC account using your vehicle or asset loan account number as the beneficiary reference.

Possible drawbacks
- This option is only possible if it's affordable to you.

Please click here for MFC banking details and instructions for paying your account.

Pay your arrears at the end of your term

Pay the amount you owe at the end of your finance agreement term. In most cases, this gives you time to recover financially.

Benefits
- An improved credit record
- Minimal arrears interest
What to do

Find out what you owe by checking your latest statement. You can also request your outstanding balance by SMS or email.
Call us on 0801 114 949 and ask that your arrears be added as an additional payment at the end of your term.

Possible drawbacks
- This option is subject to your payment history and can be approved only once.
- Arrears interest will be more than in the case of the 3-month repayment.

Terms and conditions apply – option subject to approval.

If you are uncertain about when you will be able to afford your vehicle finance instalment again, here are your options.

Restructure your deal

Restructure to pay back your loan over a longer term.

Benefits
- Lower monthly instalments
- An improved credit record
- Minimal arrears interest
What to do

Use our budget calculator to calculate what you can comfortably afford to pay for your vehicle or asset finance every month.
Call us on 0801 114 949 and ask to have your deal restructured. Please note that you can only restructure your deal once a year.

Possible drawbacks
- This option will increase the number of total repayments you will need to make.
- You will still be required to make your repayments every month.

Terms and conditions apply – option subject to approval.

Sell your vehicle

Sell your vehicle on your own and settle with MFC. This is only an option for financed vehicles, not assets.

Benefits
- You can make a fresh start, manage your affairs and switch to a more affordable vehicle
What to do
- Call us on 0801 114 949 and ask for help.
Possible drawbacks
- We won't be able to stop our collections procedures while you do this.

Ask us to help you sell your vehicle

Use our assisted-sales department to help you sell your vehicle.

We can help you get the best possible price for your vehicle and manage any shortfall with a repayment plan.

Find out more..

If you have made a payment, but still received a notification from MFC, there's probably a simple explanation.

To find out, please call us on 0810 114 949 or request your latest balance via email or SMS.

Restructure your deal

Restructure to pay back your loan over a longer term.

Benefits
- Lower monthly instalments
- An improved credit record
- Minimal arrears interest
What to do

Use our budget calculator to calculate what you can comfortably afford to pay for your vehicle or asset finance every month.
Call us on 0801 114 949 and ask to have your deal restructured. Please note that you can only restructure your deal once a year.

Possible drawbacks
- This option will increase the number of total repayments you will need to make.
- You will still be required to make your repayments every month.

Terms and conditions apply – option subject to approval.

Sell your vehicle

Sell your vehicle on your own and settle with MFC. This is only an option for financed vehicles, not assets.

Benefits
- You can make a fresh start, manage your affairs and switch to a more affordable vehicle
What to do
- Call us on 0801 114 949 and ask for help
Possible drawbacks
- We won't be able to stop our collections procedures while you do this

Ask us to help you sell your vehicle

Use our assisted-sales department to help you sell your vehicle.

We can help you get the best possible price for your vehicle and manage any shortfall with a repayment plan.

Find out more

Need help with payment problems?

Call us on 0860 879 900 or submit a contact form and we'll be in touch.

You can also read our payment problems FAQ to get answers to some common questions about:

Arrear accounts
Border letters
Debt review accounts
Deceased estates
Legal accounts
Payment takeovers
Repossessions
Vehicle registration paper problems

Read FAQ

Earn more Greenbacks

Increase your Greenbacks level by making your vehicle or asset finance payments on time every month. This means more Greenbacks to spend and even bigger discounts from our rewards partners.

Ready to earn? See how it works.

Go now

Stay in control of your car and your money

Having your own set of wheels means the freedom to move from A to B whenever you need to. To stay on the move even on a rainy day, why not open a savings or investment account for that little extra cash that might come in handy if you need a quick repair or to top up your petrol out of budget?

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Banking is easier on-the-go

Staff writer

Published 20 Mar 2024

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3 mins

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Don’t have your Nedbank ID yet?

Self-service

My MFC Contract

Self-service

Manage my accounts

My account in my hands

Already have an MFC account?

Step 1: Register for a Nedbank ID

Step 2: Link your account

To link your account from the Money app

Paying your account

Make a cash payment

Make an EFT payment from a non-Nedbank account

Make a payment from a retailer

Make a digital payment

Understanding your fees

Request a balance or settlement

Request a balance by email

Request a balance by SMS

Request a settlement by email

Request a settlement by SMS

Troubleshooting

The MFC account has been active for less than 6 months

The MFC account has an arrears status

No record is found for the MFC account

The cell phone number doesn't match the number we have for you

The email address doesn't match the email address we have for you.

MFC does not have your email address available on system

Payment problems?

Here's what you can do.

I can’t make my payment this month

I can't make my payments for the next few months

I've paid, but I received a late payment notification

I can cover my monthly instalments, but it's too much of a struggle..

Need help with payment problems?

Earn more Greenbacks

Ready to earn? See how it works.

Stay in control of your car and your money

Banking is easier on-the-go

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